UK FREE DELIVERY ON EVERY ORDER!
(Includes Northern Ireland and Scottish Islands)
COVID19 (Coronavirus) - Royal Mail Update
Special Delivery Guaranteed by 1pm
Royal Mail no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards.
Azana have disabled this service until further notice.
FREE UK delivery on all orders
We use Royal Mail Tracked 48 Services;
Tracked48 – Monday to Friday (usually received within 2-3 business working days)
Orders placed before 2pm are dispatched same day (Monday to Friday)
Orders placed after 2pm are dispatched the following business working day
Orders placed after 2pm on Friday and weekends are dispatched on Monday (if Bank Holiday falls dispatched on Tuesday)
COVID19 - Royal Mail Update - please read above message
RUSH ORDERS - in a hurry? Move your order to the top of the queue. Select Special Guaranteed delivery at the checkout.
SPECIAL GUARANTEED DELIVERY before 1pm, next day
Order before 2pm to receive by 1pm the following dayExcluding Saturday, Sunday and Bank HolidaysTracked and signed for, tracking number will be provided
There are some exceptions as explained below, (for Special Delivery Guaranteed)
Orders placed before 14.00 on Monday, will be delivered on TuesdayOrders placed before 14.00 on Tuesday, will be delivered on WednesdayOrders placed before 14.00 on Wednesday. will be delivered on ThursdayOrders placed before 14:00 on Thursday, will be delivered on Friday.Orders placed before 14:00 on Friday, will be delivered on SaturdayOrders placed after 14.00 on Friday but before 24.00 on Sunday will be delivered the following Tuesday.
This service is not available on Saturday, Sunday and Bank Holidays.
Returns must be within 30 days of delivery, please note that you will be responsible for the cost of returning the item to us for a refund.
(Non-personalised) We will refund the purchase price of the item when we received your item(s) back in the good conditions it was sent.
This excludes personalised items due to the nature of the product.
Made to order - If an item has been made to order or personalised with a name, birth details etc we regret that it cannot be returned.
Personalised with the first name i.e 'Jack' is returnable, can be sold again but not the full name and birth details.
PERSONALISED CUSTOM TO ORDER
We regret that we cannot accept returns on personalised items that are specially made, or ordered with your choice of name(s), personal baby's birth details and any message/quote of your own.
Unless we have made a mistake on our part with the personalising error or design order, please contact us. We will replace the mount, no need to return the frame as soon as you receive the mount replacement just swap it over and discard the original mount.
We hope you love your frame(s) as much as we do but if you have changed your mind, you're welcome to return it back to us at your own cost for a refund (see returns above). This excludes personalised custom to order (see personalised custom to order above). When we received your returned item(s) and are in a good sale-able condition - refund will be issued back to your account instantly. Please note refunds may take a while to appear on your statement due to bank transaction processes.
We reserve the right to refuse returns if the product isn't received in new, unopened condition and damaged.
Useful tips; When returning please ensure to protectively re-packed with a fragile sticker or tape, alternatively mark 'handle with care' onto the package. Also use a bubble wrap to prevent the frame being damaged during transit.
DAMAGED DURING TRANSIT
In the unlikely event that your order arrives damaged during transit or faulty please let us know within 5 working days after receiving your order. We can either give you a refund or a replacement.
We use Royal Mail to deliver the parcel to your shipping address. If out, Royal Mail will leave 'Something for you' card with a reference number. It is your responsibility to pay a visit to your local sorting office in person to collect your parcel or you can book online for redelivery.
We use ParcelForce or TNT for large order and overseas orders. You will receive live tracking updates during transit.
Unfortunately, we cannot accept responsibility for charges incurred for re-sending orders after they have been returned to us marked ‘not called for’. It's the customer's responsibility to pay for the delivery charge for the parcel to be posted back.
Q. I have received an incorrect item?
A. If you have received incorrect item please contact us, then we will advise on how to proceed with the return.
Q. The item is faulty?
A. If you have received a faulty item please contact us, please include as many details as possible about the fault. Then we will advise on how to proceed.
Q. I received an order that was damaged during transit?
A. Please notify us as soon as possible and include as many details. Take a photo and send us in a attachment via email@example.com would be useful. We will advise on how to proceed with the damaged item(s).
Q. Has my order been dispatched?
A. You will receive an email 'Dispatched' notification with a tracking number provided - please note, tracking number may not be updated at the time, courier needs to scan the delivery collection at the end of day. You can check your update later.
Q. Can you deliver to my work address?
A. yes we can deliver to any work address and P.O Box address.
Q. My item have not arrived yet?
A. Depends at the time of ordering. Check your tracking provided in your dispatched confirmation email. You should receive 'Something for you' card if anyone not in - please collect from your local sorting office - If not collected, your order will be returned to us after 16 days.
Given the nature of the products we sell, many of which contain glass, we advise our customers to take extreme care when opening packages to avoid personal injury.
Azana Photo Frames, 19 Pine Close, Taunton, Somerset. TA1 2SD. Please enclose your invoice when returning.
Please note; Do not return the frame with broken glass - contact us first.