Occasion Photo Frame Gifts to Treasure | Azana – Page 3

Frequently asked questions

If you see any frame you like on my website, I can customise it to suit your
needs. It doesn’t have to stay as a pet or wedding frame - I can adapt the
design for your photos.

Please fill in the contact form and let me know which frame you like and any adaptations you’d like made.

Already have a frame or planning to get your own? I create custom mounts to fit perfectly and make your memories special!

If you’d like a bespoke mount for your prints, artwork, cross-stitch to papercraft, just get in touch with the following details:

1. Overall mount size
2. Number of apertures (windows)
3. Orientation – Landscape or Portrait (how many)
4. Size of your prints - i.e 6x4" 10x8"
5. Single or double mount preference

IMPORTANT
The apertures are cut slightly shorter than the intended boundary (e.g reduce by 5%). Please ensure your print is properly aligned within the boundaries of the edge, a face, an object or text.

For example, if your print size is 6x4", but the aperture cut size is 5.5x3.5", please ensure your design fits comfortably within the visible area. If you're unsure about the alignment or fit, I recommend taking a screenshot of your print to me with a tape measure placed beside the photograph for reference.

I’ll take it from there and reply with the draft layout and price - turnaround 1-2 days and no charge for this design service!

All materials are sourced from trusted UK suppliers, proudly supporting the UK businesses.

Mountboards
The mats I use are made from pure white conservation-grade board - carefully selected for its durability and archival quality.
Lignin-free, alkaline-sized, and pH neutral
Buffered with calcium carbonate to resist atmospheric pollutants and extend the lifespan of your artwork.

Frames - it just feels more complete!
The ready made frames is fitted with styrene glazing instead of glass - Ideally, where safety is a consideration for home, baby nursery and gifts.

Craftsmanship - the maker
Every picture mount is designed and precision-cut using advanced computerised machinery to ensure clean lines, perfect alignment and perfect layout.

UK Domestic Shipping (Excludes Northern Ireland and the rest of the world)

Typically takes 2-3 business days with Royal Mail, full tracking provided via shipment email. (peak period may take up to 5 business days)

Processing Time: Orders are usually prepared within 1–2 working days, Monday to Friday. Please note this excludes weekends and bank holidays.

Flat Rate Shipping: Just £3.95 - one charge covers your entire order, no matter how many items you purchase.

Free delivery over £60

International Shipping:
I don’t offer shipping outside the UK — but thank you for your interest! I truly appreciate your support from afar.

Local Delivery Option
Azana Photo Frames is an online-only business. All orders are processed and shipped via mail - I do not have a physical shop or location for in-person visits.

Happy to offer local delivery to postcodes TA1 and TA2 for a small shipping fee. Just select this option at checkout or get in touch for details!

Extended Christmas Returns
Gifts bought between 31st October - 12th December 2025 can be returned until 4th January 2026. (Personalised & Custom items are not accepted for returns)

Personalised & Custom Items
Due to the nature of personalised products - including items featuring names, birth details, custom messages, or made-to-order picture mounts - we’re unable to accept returns unless the item is faulty or incorrect by me.

Generic Items
We offer a 30-day return window for non-personalised items. To be eligible for a return:
Items must be unused, in their original packaging, and in the same condition as received.
Please include your order number or receipt with your return request.

How to Start a Return
Simply contact with your order number, and I’ll guide you through the process.

Account

Boy Triple Baby Scan Picture Frame, Light Brown

Personalised 4 Aperture Pet Dog Frame, White

Two Scan and Baby First Picture Frame

Neutral Double Baby Frame, Light Brown

Pregnancy Scan Picture Frame for First-Time Great Grandparents

Custom First Scan Picture Frame, Black

Unisex Double Baby Scan Photo Frame 12 x 10 Dark Oak

Thank you Godfather Picture Frame Landscape Portrait

Great Grandma Photo Frame, Light Brown

Great Grandad Photo Frame, Dark Brown

Boy Triple Baby Scan Photo Frame, Dark Brown

Pregnancy Weeks Scan Photo Frame 20 x 8

Unisex Triple Baby Scan Frame, Light Brown

Butterfly Picture Frame, White

Personalised 3 Aperture Pet Picture Frame, Black

Surrounded by Grandchildren Picture Frame 16 x 12 Rustic

Boat Multi Picture Frame, Black

Baby Scan Reveal Picture Frame, Black

Siblings Cousins or Twins Picture Frame 12 x 10

Personalised 12 Apertures Picture Frame

Girl Baby Multi Scan Picture Frame, Dark Brown

On My Way Daddy, Scan Picture Frame, Light Brown

Personalised Boy 1st Birthday Photo Frame, Black

Personalised First Birthday Picture Frame, White

Enduring Craft

A Creative Haven

Memory Made Visible

Colour of the Mount

Frequently asked questions