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Order before 2pm for same day dispatch (Mon to Fri) - UK tracked delivery.
Use code WELCOME - 10% off first order (Spend over £25). Order before 2pm for same day dispatch (Mon to Fri) - UK tracked delivery.

Delivery and Returns

UK Mainland and USA

UK DELIVERY

£1.99 UK DELIVERY ON ALL ORDERS - One shipping charge will be applied to the order including multiple items.

(Includes Northern Ireland and Scottish Islands)

Please note that we do not operate at the weekends, please keep this in mind when ordering on a Friday after 2pm cut-off time - your order will not get processed until the following Monday.

We use Royal Mail Tracked 48 Services;
Tracked48 – Monday to Friday (usually within 2-3 business working days)

Royal Mail will notify you via your email / SMS message when your item will be delivered and you can view the delivery options to change the delivery date if you're not going to be in.

ORDERS PLACED

Orders placed before 2pm are dispatched the same day (Monday to Friday)
Orders placed after 2pm are dispatched the following business working day
Orders placed after 2pm on Friday and weekends are dispatched on Monday (if Bank Holiday falls dispatched on Tuesday)

INTERNATIONAL (USA ONLY)

One shipping charge will be applied to the order including multiple items.

We use Global Priority Delivery and dispatch Monday to Friday (excluding UK Bank Holidays)

Shipping price increase - the courier we use has increased their international delivery prices and due to this, we are sorry that it is out of our control to keep up with the cost.

SPECIAL GUARANTEED DELIVERY (UK ONLY) - ON REQUEST

All items are made to order and please request for a 'Special Guaranteed Delivery' to move your order in front and ship faster to receive next day.

Order before cut-off time, 2pm to receive by 1pm the following day
Excluding Saturday, Sunday and Bank Holidays

    There are some exceptions as explained below, (for Special Delivery Guaranteed)

    Orders placed before 14.00 on Monday, will be delivered on Tuesday
    Orders placed before 14.00 on Tuesday, will be delivered on Wednesday
    Orders placed before 14.00 on Wednesday. will be delivered on Thursday
    Orders placed before 14:00 on Thursday, will be delivered on Friday.
    Orders placed before 14:00 on Friday, will be delivered on Saturday
    Orders placed after 14.00 on Friday but before 24.00 on Sunday will be delivered the following Tuesday. (Royal Mail collection from us on Monday)

      This service is not available on Saturday, Sunday and Bank Holidays.

      RETURNS

      Returns must be within 30 days (UK) - within 60 days (US) of delivery, and please note that you will be responsible for the cost of returning the item to us for a refund. 

      (Non-personalised) We will refund the purchase price of the item when we received your item(s) back in the good condition it was sent.

      This excludes personalised items

      Due to the nature of this product - personalised items can't be returned or exchanged.

      PERSONALISED & CUSTOM TO ORDER

      We regret that we cannot accept returns on personalised items that are specially made, or ordered with your choice of name(s), personal baby's birth details and any message/quote of your own. 

      Unless we have made a mistake on our part with the personalising error or design order, please contact us. We will replace the mount, no need to return the frame as soon as you receive the mount replacement just swap it over and discard the original mount.

      REFUNDS

      We hope you love your frame(s) as much as we do but if you change your mind, you're welcome to return it at your expense for a refund. This excludes personalised and custom order.

      We will issue a refund when we receive the item(s) back in the good /same condition sent. Please note refunds may take a while to appear on your statement due to bank transaction processes.

      We reserve the right to refuse returns if the product isn't received in new, unopened condition and damaged.

      Useful tips; When returning please ensure to protectively re-packed with a fragile sticker or tape, alternatively mark 'handle with care' on the package. Also re-use the bubble wrap provided in the package to prevent being damaged during transit. 

      DAMAGED DURING TRANSIT

      In the unlikely event that your order arrives damaged during transit or faulty please let us know within 5 working days after receiving your order. We can either give you a refund or a replacement.   

      OUR COURIER

      We use Royal Mail to deliver the parcel to your shipping address. If out, Royal Mail will leave 'Something for you' card with a reference number. It is your responsibility to pay a visit to your local sorting office in person to collect your item or you can book online, select your chosen date for re-delivery.

      UNCOLLECTED PARCELS

      Unfortunately, we cannot accept responsibility for charges incurred for re-sending orders after they have been returned to us marked ‘not called for’. It's the customer's responsibility to pay for the delivery charge for the parcel to be posted back.

      RETURNS ADDRESS

      Azana Photo Frames, 19 Pine Close, Taunton, Somerset. TA1 2SD. Please include your invoice when returning, thank you.