Last Christmas Posting Date - Monday, 18 Dec 2023
I'm having a Christmas break with my family from Tuesday, 19 December and returning to normal hours on Wednesday 27 Dec 2023.
Welcome to order during my break - all orders won't be dispatched
until Wednesday 27 December 2023.
Thank you for your support throughout the year and have a lovely Christmas!
Azana Photo Frames have a business contract with Royal Mail and all parcels are sent tracked.
£3.75 UK DELIVERY ON ALL ORDERS -
All orders are sent on tracked services. One charge covers your entire order, regardless of how many items you buy.
(Includes Northern Ireland and Scottish Islands)
Please note that we do not operate at the weekends, please keep this in mind when ordering on a Friday after 2pm cut-off time - your order will not get processed until the following Monday (excluding bank holidays)
We use Royal Mail Tracked 48 Services;
Monday to Friday (usually delivered within 2-3 business working days. Delays occur when on strikes)
Royal Mail will send an email / SMS message about your tracking update to notify you when your parcel will be delivered.
Not going to be in? - Please update the delivery options on your tracking status to change the date to redeliver or deliver to a neighbour. Alternatively, download an app (Royal Mail) a notification will alert you your delivery update.
Instructions to a safe place (in the cart page) - Please add your note in the 'instructions to a safe place', please include the neighbour's house number or outshed / garage etc.
Orders placed before 2pm are dispatched the same day (Monday to Friday)
Orders placed after 2pm are dispatched the following business working day
Orders placed after 2pm on Friday and weekends are dispatched on Monday (if Bank Holiday falls dispatched on Tuesday)
INTERNATIONAL (USA ONLY) currently disabled
All orders are sent on tracked services. One charge covers your entire order, regardless of how many items.
We use Global Priority Delivery and dispatch Monday to Friday (excluding UK Bank Holidays)
Shipping price increase - due to the courier we use has increased their international delivery prices and we are sorry that it is out of our control to increase our shipping charge.
SPECIAL GUARANTEED DELIVERY (UK ONLY) - ON REQUEST
Contact Azana Photo Frames to enable this shipping service
All items are made to order and please request for a 'Special Guaranteed Delivery' to move your order in front and ship faster to receive next day.
Order before cut-off time, 2pm to receive by 1pm the following day
Excluding Saturday, Sunday and Bank Holidays
There are some exceptions as explained below, (for Special Delivery Guaranteed)
Orders placed before 14.00 on Monday, will be delivered on Tuesday
Orders placed before 14.00 on Tuesday, will be delivered on Wednesday
Orders placed before 14.00 on Wednesday. will be delivered on Thursday
Orders placed before 14:00 on Thursday, will be delivered on Friday.
Orders placed before 14:00 on Friday, will be delivered on Saturday
Orders placed after 14.00 on Friday but before 24.00 on Sunday will be delivered the following Tuesday. (Royal Mail collection from us on Monday)
This service is not available on Saturday, Sunday and Bank Holidays.
Returns must be within 30 days (UK) - within 60 days (US) of delivery, and please note that you will be responsible for the cost of returning the item to us for a refund.
(Non-personalised) We will refund the purchase price of the item when we received your item(s) back in the good condition it was sent.
This excludes personalised items
Due to the nature of this product - personalised items can't be returned or exchanged.
PERSONALISED & CUSTOM TO ORDER
We regret that we cannot accept returns on personalised and custom item(s) that are specially made, or ordered with your choice of name(s), personal baby's birth details and any message/quote of your own.
Unless we have made a mistake on our part with the personalising error or design order, please contact us. We will replace the mount, no need to return the frame as soon as you receive the mount replacement just swap it over and discard the original mount.
We hope you love your frame(s) as much as we do but if you change your mind, you're welcome to return it at your expense for a refund. This excludes personalised and custom order.
We will issue a refund when we receive the item(s) back in the good /same condition sent. Please note refunds may take a while to appear on your statement due to bank transaction processes.
We reserve the right to refuse returns if the product isn't received in new, unopened condition and damaged.
Useful tips; When returning please ensure to protectively re-packed with a fragile sticker or tape, alternatively mark 'handle with care' on the package. Also re-use the bubble wrap provided in the package to prevent being damaged during transit.
DAMAGED DURING TRANSIT
In the unlikely event that your order arrives damaged during transit or faulty please let us know within 5 working days after receiving your order. We can either give you a refund or a replacement.
Unfortunately, we cannot accept responsibility for charges incurred for re-sending orders after they have been returned to us marked ‘not called for’. This is due to not being collected from your local sorting office by yourself. It's the customer's responsibility to pay for the delivery charge for the parcel to be posted back.
Unfortunately, any parcels returned back to us due to the incorrect address will result a shipping charge to re-post to the correct address. We'll send an invoice with a electronic pay button to complete your purchase before dispatching.
Alternatively, collect your package from the incorrect address, if not there please report to your local sorting office to locate where it was delivered.
Azana Photo Frames, 19 Pine Close, Taunton, Somerset. TA1 2SD. Please include your invoice when returning, thank you.