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INTERNATIONAL TRACKED & SIGNATURE DELIVERY
Depending on your zip code
EUROPE - estimated delivery, 2 - 5 days (business working days)
UNITED STATES - estimated delivery, 7 - 21 days (business working days)
AUSTRALIA - estimated delivery, 7 - 15 days (business working days)
NEW ZEALAND - estimated delivery, 5 - 12 days (business working days)
Please note - custom checks can increase the delivery time. When a situation like this arises which is completely out of our control.
The delivery time will depend on the location of the delivery country and how long it takes for your item to clear customs. You may receive your order quicker than 7 days and in some countries we have known orders to take over 20 days to be delivered due to customs.
Orders being shipped to TNT or Royal Mail are delivered by airmail to the airport customs
Up to 3 kg - Royal Mail (International orders)
Over 2 kg - TNT (Bulk and Australia & New Zealand orders)
TNT (large/bulk order) - estimated delivery, depending on location, 3 - 5 days (business working days)
TAXES AND DUTIES
No taxes are charged from Azana Photo Frames, all our overseas shipments are DDU (Delivered Duties Unpaid). For deliveries outside the EU, you may be liable for import duties and taxes charged by customs which are levied once the package reaches your country. It is the customer's responsibility for the extra charges as we have no control over these charges.
Azana Photo Frames set the item's declared value and comply with customs declaration laws.
Returns must be within 30 days of delivery, please note that you will be responsible for the cost of returning the item to us for a refund. Please use tracked delivery for your return as we cannot be held responsible for the loss or misplace of the item.
(Non-personalised) We will refund the purchase price of the item when we received your item(s) back.
This excludes personalised items due to the nature of the product.
Made to order - If an item has been made to order or personalised with a name, birth details etc we regret that it cannot be returned.
Personalised with one (first) name is returnable, can be sold again but not the full name and birth details.
Azana Photo Frames, 19 Pine Close, Taunton, Somerset. TA1 2SD, England, United Kingdom. Please enclose your invoice when returning.
Please note; Do not return the frame with broken glass - contact us first.
PERSONALISED CUSTOM TO ORDER
We regret that we cannot accept returns on personalised items that are specially made, or ordered with your choice of name(s), personal baby's birth details and any message/quote of your own.
Unless we have made a mistake on our part with the personalising error or design order, please contact us. We will replace the mount, no need to return the frame as soon as you receive the mount replacement just swap it over and discard the original mount.
We hope you love your frame(s) as much as we do but if you have changed your mind, you're welcome to return it back to us at your own cost for a refund (see returns above). This excludes personalised custom to order (see personalised custom to order above). When we received your returned item(s) and are in a good sale-able condition - we will refund back to your account instantly. Please note refunds may take a while to appear on your statement due to bank transaction processes.
We reserve the right to refuse returns if the product isn't received in new, unopened condition and damaged.
Useful tips; When returning please ensure to protectively re-packed with a fragile sticker or tape, alternatively mark 'handle with care' onto the package. Also use a bubble wrap to prevent the frame being damaged during transit.
DAMAGED DURING TRANSIT
We can assure you that your item(s) are carefully packed with the packaging materials, secure cardboard box and bubble wrap to prevent damage during transit.
So far, 98% of our parcels sent to overseas have been successful.
Damaged or faulty, it is recommenced that any parcel should be checked for any damages within 5 days after receiving your parcel. In the unlikely event that your order arrives damaged during transit or faulty please let us know within 5 working days after receiving your order. We can either give you a refund or a replacement.
Given the nature of the products we sell, many of which contain glass, we advise our customers to take extreme care when opening packages to avoid personal injury.
COUNTRIES WHERE AZANA PHOTO FRAMES DELIVER TO...
Azana Photo Frames use Royal Mail or TNT couriers for International, Tracked & Signature Services;
On its way - receive your updates via email - you must also include your phone number for the courier, should a delivery driver need to contact you.
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Italy (110 provinces), Latvia, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal (20 regions), Romania, Slovakia, Spain (52 regions) Sweden.
Aguascalientes, Baja California, Baja California Sur, Campeche, Chiapas, Chihuahua, Coahuila, Colima, Distrito Federal, Durango, Guanajuato, Guerrero, Hidalgo, Jalisco, Mexico, Michoacán, Morelos, Nayarit, Nuevo Leon, Oaxaca, Puebla, Queretaro, Quintana Roo, San Luis Potosi, Sinaloa, Sonora, Tabasco, Tamaulipas, Tlaxcala, Veracruz, Yucatán, Zacatecas.
Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Federate State of Micronesia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Lowa, Kansas, Kentucky, Louisiana, Maine, Marshall Islands, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, North Mariana Islands, Ohio, Oklahoma, Oregon, Palau, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermouth, Virgin Islands, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming
Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia.
Auckland, Bay of Plenty, Canterbury, Gisborne, Hawke’s Bay, Manawatu-Wanganui, Marlborough, Nelson, Northland, Otago, Southland, Taranki, Tasman, Waikato, Wellington, West Coast.